Zenovay

Enterprise Support

Enterprise customers have unique needs—complex organizations, strict security requirements, and high expectations. Here's how we deliver white-glove support at scale.

White-Label Setup

Agencies and enterprises often need branded experiences:

  • Custom domain: Configure analytics.clientname.com with SSL provisioning through Cloudflare.
  • Logo replacement: Upload client logos for dashboard and email communications.
  • Color theming: Match brand colors throughout the interface.
  • Email customization: Reports and notifications come from client's domain with their branding.

SSO Configuration

Supporting enterprise identity providers:

  • SAML 2.0: Standard enterprise SSO with Okta, Azure AD, OneLogin, and others.
  • OAuth 2.0: For organizations using OAuth-based identity systems.
  • OpenID Connect: Modern identity layer for newer enterprise setups.
  • JIT provisioning: Users are automatically created on first SSO login with correct team assignment.

Custom Integration Support

Helping enterprises connect Zenovay to their stack:

  • API onboarding: Dedicated walkthrough of our external API with their engineering team.
  • Webhook setup: Configure real-time data push to their systems (Slack, data warehouses, CRMs).
  • Data export: Scheduled exports to S3, BigQuery, or Snowflake for their analytics pipelines.
  • Custom tracking: Help implementing custom events and user identification.

SLA Management

Enterprise Service Level Agreements:

  • Uptime target: High availability with 24/7 monitoring via external status page.
  • Response times: Critical issues acknowledged within 1 hour, resolved within 4 hours.
  • Scheduled maintenance: 48-hour notice for any planned downtime, always outside business hours.
  • Incident communication: Real-time status updates during any service degradation.

Dedicated Support Channels

How enterprise customers reach us:

  • Dedicated Slack channel: Direct connection to engineering and success teams.
  • Priority email queue: Enterprise tickets automatically escalated and tagged.
  • Scheduled calls: Regular check-ins (weekly or monthly) with assigned success manager.
  • Emergency hotline: Phone support for critical production issues.

Security & Compliance

Meeting enterprise security requirements:

  • Security questionnaires: Pre-filled responses for common vendor assessment frameworks.
  • Security reviews: Periodic security assessments leveraging infrastructure provider certifications.
  • Infrastructure compliance: Hosted on SOC 2 and ISO 27001 certified infrastructure (Cloudflare, Supabase).
  • Data processing agreements: GDPR-compliant DPAs ready for signature.

Account Management

Ongoing enterprise relationship management:

  • Quarterly business reviews: Usage analysis, ROI discussion, roadmap preview.
  • Training sessions: Onboard new team members with recorded and live training.
  • Feature requests: Direct line to product team with visibility into prioritization.
  • Renewal planning: Proactive discussions about growth, usage, and contract terms.