First-Time Setup
Getting started should take minutes, not hours. Our onboarding flow guides new users through:
- Adding their first domain
- Installing the tracking script
- Understanding the dashboard
- Setting up their first goal or funnel
Script Installation
The tracking script is the critical first step. We help users succeed:
- One-click copy of the script snippet
- Platform-specific guides (WordPress, Shopify, Next.js, etc.)
- Automatic verification when data starts flowing
- Troubleshooting wizard if verification fails
First Data Milestone
We celebrate when users hit their first milestone:
- First pageview received triggers celebration UI
- First 100 visitors unlocks dashboard features
- First week of data enables comparison views
- Personalized insights based on actual traffic
Self-Service Resources
Most users prefer to figure things out themselves. We provide:
- Documentation: Comprehensive, searchable, always up-to-date at docs.zenovay.com
- Video tutorials: Short, focused walkthroughs of key features
- In-app tooltips: Contextual help right where you need it
- Community forum: Peer support and shared knowledge
Goal Setup Guidance
Goals turn pageviews into meaningful metrics:
- Suggested goals based on detected page types
- Templates for common conversion goals
- Funnel builder with step-by-step guidance
- Automatic tracking of key pages (pricing, signup, checkout)
Enterprise Onboarding
Enterprise customers get white-glove treatment:
- Dedicated success manager
- Custom implementation plan
- Team training sessions
- Regular check-ins and QBRs
- Priority access to new features
Success Metrics
We track whether onboarding is working:
- Time to first value (script installed, data flowing)
- Activation rate (key actions completed in first week)
- Support tickets in first 30 days
- NPS and satisfaction scores