Question 1

How quickly can I get started with Zenovay?

Accepted Answer

Getting started takes less than 5 minutes. Simply sign up for a free account, add our one-line JavaScript code to your website, and you will start seeing visitor data on the 3D globe immediately. No complex configuration or technical expertise required.

Question 2

Is Zenovay GDPR and privacy compliant?

Accepted Answer

Yes. Zenovay is designed with privacy-first principles and complies with GDPR, CCPA, and other privacy regulations. Our analytics use minimal, essential cookies for session management and do not use cross-site tracking or fingerprinting. We do not sell visitor data. See our Cookie Policy and Privacy Policy for full details.

Question 3

What makes the visitor value scoring so accurate?

Accepted Answer

Our AI analyzes multiple behavioral signals including page views, time on site, scroll depth, interaction patterns, and conversion indicators. The algorithm learns from your specific website patterns to assign value scores that correlate strongly with actual conversions and business value.

Question 4

Can I integrate Zenovay with my existing tools?

Accepted Answer

Yes! Zenovay provides a comprehensive API and webhooks for custom integrations. Connect with tools like Stripe, Slack, and Zapier, or build custom integrations with our REST API. Our team can help set up complex integrations for Enterprise customers.

Question 5

What happens if I exceed my plan visitor limit?

Accepted Answer

We never stop tracking your visitors or cut off your service. If you exceed your plan limit, we will notify you and you can upgrade to accommodate your growth. For occasional spikes, we provide a small buffer. We believe growing businesses should not be penalized for success.

Question 6

How accurate is the geographic location data?

Accepted Answer

Our location data is highly accurate, typically within city-level precision (85-95% accuracy). We use multiple IP geolocation databases and advanced algorithms to ensure the most accurate positioning on the 3D globe. Enterprise customers can access even more precise data.

Question 7

Can I customize the dashboard and reports?

Accepted Answer

Absolutely! Pro and Enterprise plans include custom dashboard creation, white-label reporting, and the ability to create custom metrics and segments. You can save multiple dashboard views, schedule automated reports, and share specific insights with team members.

Question 8

What kind of support do you provide?

Accepted Answer

We provide email support for all users, with priority support for paid plans. Enterprise customers get dedicated phone support and a dedicated account manager. Our support team consists of analytics experts who can help with setup, optimization, and strategy.

Question 9

Is there a long-term contract required?

Accepted Answer

No contracts required! All our plans are month-to-month or yearly (with a discount). You can upgrade, downgrade, or cancel anytime. We believe in earning your business every month by providing exceptional value, not by locking you into long contracts.

Question 10

Is there a free plan?

Accepted Answer

Yes! Zenovay includes a free plan with 1 website, 2 team members, and 1 year of data retention. No credit card required. You can upgrade to a paid plan anytime for more websites, team members, and longer data retention.

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