Cookie Policy
Version 1.1Last update:
This Cookie Policy explains how Zenovay ("Zenovay", "we", "us", or "our") uses cookies and similar tracking technologies when you visit our website at zenovay.com (the "Site") and use our analytics platform (the "Services").
This policy describes what cookies are, how we use them, the types of cookies we use, and how you can control your cookie preferences. This policy complies with the EU ePrivacy Directive (Directive 2002/58/EC), the General Data Protection Regulation (GDPR), the Swiss Federal Act on Telecommunications (FMG) Art. 45c, and applicable EDOEB guidelines on cookies and tracking technologies.
What Are Cookies
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Cookies help us understand how you use our Site and Services, remember your preferences, and improve your experience. Some cookies are essential for the Site to function, while others help us analyze usage patterns and optimize performance.
How We Use Cookies
We use cookies for the following purposes:
- Essential Cookies: These cookies are necessary for the Site and Services to function properly. They enable core functionality such as security, network management, authentication, and accessibility. You cannot opt out of these cookies.
- Analytics Cookies: These cookies help us understand how visitors interact with our Site and Services. They measure site performance, identify issues, and help us improve your experience. Analytics cookies are activated only after you provide consent.
Types of Cookies We Use
We use both first-party and third-party cookies on our Site:
- First-Party Cookies: Set by Zenovay directly on our Site. We use these to provide essential functionality and analyze how you use our Services.
- Third-Party Cookies: Set by our service providers and partners, including analytics providers, advertising networks, and content delivery networks.
The specific cookies we use include:
| Cookie Name | Purpose | Type | Duration | Consent |
|---|---|---|---|---|
auth_session | Maintains your session state and authentication. This cookie is encrypted using AES-256 and contains your access token, user ID, and session expiration. | Essential | 90 days | Always active |
__cf_bm | Cloudflare bot management and security protection | Essential | 30 minutes | Always active |
cf_clearance | Cloudflare security challenge verification | Essential | 30 minutes | Always active |
zenovay_visitor_id | Analytics visitor identification. Assigns a unique UUID to distinguish returning visitors from new visitors for measuring site performance. | Analytics | 90 days | Requires consent |
zenovay_session_id | Groups page views into browsing sessions for understanding navigation patterns and site performance. | Analytics | 30 minutes | Requires consent |
Local Storage
In addition to cookies, we use browser local storage for certain non-essential preferences. Local storage data remains on your device and is not transmitted to our servers with each request.
| Storage Key | Purpose | Type | Duration |
|---|---|---|---|
zenovay-consent | Stores your cookie consent preferences (categories accepted, timestamp, version) | Essential | Persistent |
zenovay_disable_tracking | User opt-out flag for analytics tracking. Set when you choose "Essential Only" in the consent banner. | User Control | Persistent |
sidebar-collapsed | Remembers your dashboard sidebar state preference | Preference | Persistent |
cache:* | Temporary caching of analytics data and user preferences to improve performance | Performance | 5 minutes (auto-expires) |
You can clear local storage data at any time through your browser settings or by logging out of your account.
Third-Party Cookies
We work with trusted third-party service providers who may set cookies on your device when you visit our Site or use our Services. These providers help us deliver and improve our platform.
Third-party services we use include:
- Cloudflare: Edge computing, content delivery, and security services
- Stripe: Payment processing for subscriptions and billing
- Supabase: Database and authentication services
- Mapbox: Map visualization and geolocation services
These third parties have their own privacy policies and cookie policies. We recommend reviewing their policies to understand how they use cookies and collect data.
Your Cookie Choices
You have the right to accept or reject cookies. You can set or amend your cookie preferences at any time through the following methods:
- Cookie Consent Banner: When you first visit our Site, a cookie consent banner allows you to choose between accepting all cookies (including analytics and marketing) or using essential cookies only. Your choice is stored and respected on subsequent visits. —
- Change Your Preferences: You can change your cookie preferences at any time by clicking the cookie settings link in our website footer, which will re-display the consent banner.
- Browser Settings: Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling essential cookies may prevent you from using certain features of our Site and Services.
To manage cookies in your browser:
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Manage and delete cookies
Do Not Track and Global Privacy Control
Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want your online activity tracked. Currently, there is no universally accepted standard for how to respond to DNT signals, and our Site does not currently respond to DNT signals.
Global Privacy Control (GPC): We honor Global Privacy Control signals. When we detect a GPC signal from your browser, we treat it as a valid opt-out request under CCPA/CPRA and will not load analytics tracking cookies. You can enable GPC in supported browsers or browser extensions to automatically signal your privacy preferences.
You can also use the cookie consent banner and browser settings described above to manage your preferences.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last update" date at the top of this page and may notify you through our Services or by email.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.
Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Email: privacy@zenovay.com
Support: support@zenovay.com
Address: Zenovay, Pilatusstrasse 20, 6003 Luzern, Switzerland